Testimonials For The Used Car Factory

GorJussAssNae - 2007 Mazda 3

My experience at the use car factory was excellent, no complaints. Sam have great, outstanding customer service and i walk out a happy customer. i definitely will be recommending somebody to come give y'all a visit. thank you so much and i will be seeing y'all in the near feature

Ryan Nicholas Meehan from Charles Town, WV - 2007 Toyota Tacoma

Hank Williams Robinson was an excellent help in the purchase of my new vehicle. I would highly recommend him as a salesperson to anyone looking for a new or used vehicle not only in Mechanicsville,MD area but anywhere on the entire Earth because he is just that awesome. His salesmanship and customer service is unparelleled by any other. After knowing Hank for only a few short hours I feel that we are brothers. Mr. Robinson was patient, kind, and extremely knowledgable regarding the product. If I ever need another vehicle Hank is the first person I will be seeking out for my purchase.

Albert Oliver from La Plata MD - 2006 GMC Sierra

2006 GMC Sierra Sam was great I got a great truck at a great price and Phil was great helping me through the process. They fixed any problems I had with the truck. Will be back if I ever need another truck great experience.

Tobe Mejdt from Lexinton Park MD - 2008 Dodge Ram

2008 Dodge Ram Sam and Philip were very helpful and a pleasure to work with. I would recommend them to anyone looking to buy a car.

Etherpool - 2002 Cheverolet Corvette

Everyone was great to deal with. Jon was one of the best salesmen I've ever dealt with. This was a great experience. Thank you!!

Tobemejdt from Lexinton Park MD - 2008 Dodge Ram

Sam and Philip were very helpful and a pleasure to work with. I would recommend them to anyone looking to buy a car.

Joe from Mechanicsville, MD - 2007 Cheverolet Cobalt

The employees were very helpful and friendly. The car was very clean and ran excellent during the test drive. Hank "is the man."

Sharayn from waldorf MD - 2005 Cheverolet Tahoe

Great dealership Sam was the best very helpful and energetic. Great service. They explained everything and made me feel very comfortable!! Thanks a lot SAM

Blinghop from Huntingtowm, MD - 2007 Honda Fit

I got a Honda Fit for a great deal. The salesman, Hank, went above and beyond to take care of me. I got the car for a great price and had an altogether friendly experience!

Mike D. from Hollywood MD - 2009 Cheverolet Silverado

Bought an awesome 09 silverado.....love it! Had a great experience at the used car factory. my salesman Hank was awesome, helpful, and friendly. the used car factory will be my first choice when I need to buy another vehicle!!!

Neil and Renee Vaughn - 2010 Hyundai Genesis

Great Customer Service, Professional & Timely svc. Hank Robinson is a very professional salesman. I would highly recommend visiting him on your next vehicle purchase. He was very knowledgeable and wasted no time handling our needs. He was able to get us the vehicle we needed at the price we were looking for. Great salesman and establishment! Thanks for your help in our time of need Hank!

SC from Deale, MD - 2009 Ford Expedtion

Nice experience Chose this dealer in large part because of their favorable reviews on Cars.com in the past. Our experience was just as positive: nice people, very professional and honest in their approach, and nicely selected stock of used vehicles. Our sales person, Hank, was knowledgeable of the vehicle of interest to us, had it ready when we arrived, and encouraged us to take a test drive. He also provided the complete CARFAX history on the vehicle and its service record. He arranged for us to return a few days later to take the vehicle overnight so that we could have an independent mechanic go over the vehicle (finding no issues). The buying process through Steve was equally smooth with no pressure to purchase extras. Net result: we bought an SUV in a friendly atmosphere with no hassles, confident that we acquired a nice vehicle at a fair price.

Ken Cooper - 2012 Ford Fusion

The Used Car Factory is the best place to buy a car or truck. The staff is very very friendly (esp Sam) and they know their business. My purchase was smooth, hassle free and was done in record time. I would like to thank Phil and his outstanding staff for making my car purchase a pleasurable experience. I would recommend them to anyone looking to buy a vehicle.

Mary Brannon - 2008 Toyota Camry

My husband filled out the "look for a car" app last night and Phil called with the perfect car this morning. Set up an appointment to meet with Todd Kingman this afternoon. Every person in the dealership was friendly and exceptionally helpful. Took the Toyota Camry out for a test drive and fell in love! Wonderful no hassle experience. Would not hesitate to come back.

Miss Ellie - 2003 Cheverolet Trail blazer

The salesmen at this company were very helpful and courteous. We are very pleased with the service we received and will recommend this dealership to our friends and family.

Micah Myers - 2007 Volkswagen Passat

Buying from the used car factory is easy.Everything went smooth and effortless. The employees were great and did everything they could to ensure I got the car I wanted at the price and payments I was looking for. Will definitely come back if I need another vehicle.

Jason Morland - 2007 Ford F-150

Great customers service from Sam and entire staff! The entire staff was very professional with exceptional customer service. Phillip was very personable, listened to my concerns and ensured that I was happy with my purchase. Sam continued the excellent service and finalized my purchase. She is extremely motivated and her level of expertise was very noticeable. Steve made the financial process extremely easy, provide a clear explanation of every aspect. Dan listened to my concerns and addressed every mechanical detail. I am extremely happy with my experience and will recommend this business. GO NAVY!!!!!

Shena Smith - 2011 Mercedes E-350

NEW MERC-BENZ OWNER. Excellent Customer Service from the entire staff including the owner who made me and my family feel like one of their own.

Justin Ryan - 2007 Ford Mustang

Sales representative and all staff were very helpful with the car sale.

Martise Thomas - 2006 BMW 750i

super clean bmw 750i. I had a good experience thanks a lot Todd n Phil will be back for sure.

SunshineVal from California, MD - 2008 Honda Accord

Ease in buying Hank was wonderful. When I started this process, it was lightly raining and I knew I was not buying that day. He was clear on that as well. We were outside for about a minute when a torrential down pour started. Because of my busy schedule, this was the only day for me to "car shop". He provided umbrellas, kindness and warmth to my day. He also jumped in the car at the drop of a hat when he realized the cars that I had already research were at another location. He worked with me over the next week, until we found not only what I wanted but what I could afford as well. They (the team) gave me more than I expected for my little egg beater and made the process quick and painless. I really was surprised this kind of service existed! I WILL be back for other car purchases! Thanks guys!

GBrown, from Gambrills MD - 2005 Ford Mustang

Great experience with Sam. Coming in there was a immediate warmth, Sam was very helpful and sweet, very pleasant personality, everyone else the same, the staff meet my expectations given the challenge that was presented to them.

Lorraine Mccoy - 2003 Ford Thunderbird

I Bought a 2003 Ford Thunderbird! When I came to the dealership I was greeted by Hank and he was very pleasant and very knowledgeable. He was not pushy at all and had only my best interest in mind. I felt very confident that he would give me a great deal and he did. Hank made me feel so comfortable It was like I have known him my whole life. He took me for a test drive and he drove because I did not want to drive at night and in the bad weather. One thing that I liked was that the entire process took about an hour and they did not skip any steps or rush me at all. Overall fantastic experience and I would recommend Hank to all my friends since my experience was the best I have had buying a car. I got my Robin Egg Blue Ford Thunderbird and could not be happier. Hank and the finance manager Steve aka "Kevin Costner" Helped in steering me in the right direction and got me a great financing situation. Will definitely be back if I ever need a car. Sincerely thankful Lorraine McCoy.

Joyce Curtis - 2006 Dodge Caravan

Quick , easy , painless. I received very good service and I would recommend this Company to my family, co-workers, and friends Todd was an awesome help !

Thomas and Jennifer King - 2007 Ford Explorer

Great staff at The Used Car Factory made you feel like family. Everyone should come here!!!!!!!!!

John Vines - 2006 Jeep Grand Cherokee

Sam was very helpful and knowledgeable of the entire buying process. Mike in finance was awesome as well. I would recommend this dealer to everyone.

Shirley - 2013 Kia Optima

Hank is awesome! Hank was wonderful and did everything to make my buying experience great....felt like I have known him for years!

Louie from Rockville - 2008 Lexus IS-250

They were great!!!! Extremely Friendly and very easy to work with!!! I would definitely buy from them again!!! Sam was a great Help, as well as the whole team!

M.Carter from Great Mills - 2012 Cheverolet Malibu

My Experience I came to the dealership with one car in mind. However when I arrived I noticed they had a lot of cars to choose from.(There more cars in the back) I ended up making the decision to get the 2012 Chevy Malibu. My sales consultant Hank Robinson was wonderful. He worked hard to make sure I was comfortable in my car buying experience. I got my car at a good interest rate and couldn't more satisfied

Markeith from Lusby - 2006 Dodge Magnum

Excellent service, very professional staff. I found the staff to be very friendly and knowledgeable. They helped me learn more about the car buying process. They answered all of my questions and made my time here very enjoyable. I am very happy and excited to drive away with my new car and I would recommend this place to anyone!

N.Z. - 2005 Cadillac STS

Todd. Hank and Phil were Awesome! This was my first time buying a used car. I had so many questions and I received excellent customer service. The sales staff, owner and finance persons were very patient and caring. I will certainly purchase another vehicle here and tell all my friends..

Farrukh from Waldorf - 2011 Honda CR-Z

Hank Helped me get my new car and was very nice. I Will Come back again

BrittanyB from Laurel, MD - 2012 Suzuki SX4

GREAT SERVICE!!! VERY HAPPY CUSTOMER!!! The customer service at this dealership was superb! All the employees greeted us with warm smiles and friendly handshakes, and even offered us some refreshments. This was my first vehicle ever purchasing and the process was a breeze. I did not feel taken advantage of and they answered any questions I had. I thank Jamie for even showing me my 2012 Suzuki. Steve was excellent at assisting me through the financial process and Hank was sooooo nice and helpful. He even gave me his auxiliary cord for my new car so I can play my music. The owner Philip should be very pleased and proud of the employees here at the Used Car Factory. I definitely will be spreading the word and recommending this place of business!!!

ernest from california md - 2009 Ford Ranger

so easy!!! Hank was great will be back in the future. Thank you very much

Julie Etter - 2009 Saturn Vue

Great place to buy a car.Hank was very helpful and a delight to buy a car from.

Brad from Eastern Shore MD - 2010 Dodge Charger

Purchased Used Dodge, they did a great job. This was quite painless. I have been to a few dealers trying to get a car and met with a continuous bait and switch. Not here, everything was on the level. No hassles.

Jack & Tiffany Nutter - 2010 Cheverolet Traverse

We have had the car buying experience of a lifetime, I wouldn't suggest anyone to go anywhere else to purchase a used car. Service is great, everyone is friendly, you don't feel rushed to purchase - it's hard to find someone that will work with you as much as Todd did... WE drove 5 cars before we found the one and he was very very helpful, honest and down to earth! Wahooo!

Gary - 2013 Chrysler 200

Hank is the best! Hank is the finest and friendliest sales person I have talked to in purchasing a new or used vehicle.

Hermelindo Valenzuela - 2008 Cadillac Escalade

im happy with the dealership service , Todd helped me out a lot . I would recommend them to everyone I know !

Janice - 2000 Jeep Cherokee

I bought a jeep for my son from here and everyone was a pleasure to deal with , will come back in the future if I need a good used car.

C.J - 2008 Hyundai Sonata

Great service,very relaxing Hank took very good care of everything I needed and was very nice and made me feel very comfortable

Jodi Brenterman - 1999 Jeep Wrangler

From the sales manager, to the finance officer and to the owner himself- buying a car from the Used Car Factory was the best experience I have ever had with a car dealership. I have bought many cars over the years and intend on buying another soon- I will never take my business anywhere else...but to the Used Car Factory.. awesome staff, prices and choices..

Kaycee - 2002 Mitsubishi Eclipse

I Got The Car Of My Dreams!!!!!!!!!!!!!!!! Everyone at The Used Car Factory was very nice and helpful. Hank helped me out a lot and so did Phil. Next time I need a car this will be my first stop.

Joyce - 2002 Pontiac Sunfire

Honesty is the BEST Policy!!!! I needed to quickly purchase a vehicle for my child care provider. Hank was extremely helpful and was very familiar with the inventory on the lot. He was able to meet my time line and was quite accommodating. He has earned my return business when the need comes up for a used vehicle

Charles Fenwick - 2003 Toyota Avalon

Kind And Honorable Dealership.Hank was a great person to deal with and I will make sure to send all my friends to see him at The Used Car Factory.

Deon Brown - 2011 Toyota Yaris

Hank was great he went out of his way to come and meet me and sell me a car for my mother on his day off.

dctucker - 1999 Ford Explorer

personnel were very personable and pleasant to work with. I was able to find the vehicle I wanted on line and Todd was willing to let me form my own opinion.

April Maldonado - 2007 Chrysler Pt Cruiser

It was a great pleasure working with Hank and Steve. The were very helpful with all of the questions I had and financing . Would highly recommend them to family and friends!

Mark A. Maldonado - 2004 Cheverolet Avalanche

Excellent Service!! Worked well with our needs!! Did not try to put us in something we did not want or "didn't fit us". Very impressed with the entire organization. Over the past 10+ years we have purchased many vehicles and this by far was best overall experience!!

Michael Grablick - 2008 GMC Sierra

Very good experience. Didn't get BS'd around by the sales staff or anything. They were all very professional and honest. There was a substantial difference in their online price of the vehicle and the sticker in the window on the lot. They were eager to honor the online price, which by the way, was far beneath the KBB estimate. Overall a great experience and I'll be looking at their inventory before anyone else in the SoMD area the next time I'm in the market for a used vehicle. Two thumbs way WAY UP!!

Sherita Maddox - 2008 Cheverolet Cobalt

The service was nice and fast. Very friendly employees and amazing cars. I recommend The Used Car Factory to anyone wanting to buy a cheap used, reliable car. The prices are amazing and the service is fast and the employees are nice. Hank is the best salesperson ever.=))))))))

Gaylon Waugh - 2008 Lincoln Town Car

great guys great customer service would refer everyone to this dealer

Tyrone Cabbagestalk - 2007 Cheverolet Tahoe

awesome the best car dealer in town will definitely send my friends and family.

Tamara Hudson - 2005 Jeep Liberty

I had an awesome experience with Hank and everyone at The Used Car Factory! Buying a car was simple and stress-free. Everyone was extremely nice and professional and made the process easy to understand and quick! Definitely will go back in the future :) Thanks Hank!!

Jeff Q - 2007 GMC Yukon

Nice people that bent over backwards to make the car buying experience go smooth!

Justin Behr - 2004 Mazda RX-8

I am very pleased with my service here at the used car factory. Not just the place its self but the salesman that helped me find my amazing car, Hank. He was a really nice guy and is very respectful with customers and he really made me feel good about the decision I made. I know for a fact I would not feel as comfortable anywhere else buying a car without the help of Hank. #1 CAR SALESMAN!!!!

Tamara Hudson - 2005 Jeep Liberty

I had an awesome experience with Hank and everyone at The Used Car Factory! Buying a car was simple and stress-free. Everyone was extremely nice and professional and made the process easy to understand and quick! Definitely will go back in the future :)

Teshuana Thomas - 2008 Kia Spectra

Our experience purchasing a car from the used car factory was a great one, this is the second car we have purchased from them. Our car salesman was John Quillin, he did a great job at making us feel comfortable, he had a lot of patients, and very knowledgeable. His customer service was excellent, it was a great sale with a great car, and John Quillin will be our car salesman for life. Thanks John Q

Tom Hoole - 2005 Mazda 6

I stopped in one day to brouse mid size sedans on the lot for my son. I'd heard that Philip Burroughs was now there. I've purchased a couple vehicles in the past from Mr. Burroughs with no problems. John Quillin was the salesman that came out to the lot to help me. John was very helpful. I wasn't too sure about the cars on the lot at the time. One week later he called to tell me about a 2005 Mazda 6. My son test drove it,loved it,we bought it, and he's out cruzing while I'm writing this review. Thanks guys, I will be back when I'm ready for another truck

Brandon Orris - 2004 GMC Yukon XL

Todd, Hank, and Steve took care of my family and were very generous and kind to my kids. It felt like family, and I will definitely recommend The Used Car Factory to family and friends. My next vehicle will be purchased from The Used Car Factory. Thanks Todd, Hank and Steve, we appreciate the time effort thank you all.

Shannon Orris - 2004 GMC Yukon XL

I just want to say these salesmen are extremely cool! the customer salesmen relationship is awesome!!!!they really treat you right and do their best to accomadate your situation. they do what it takes to let you walk out with a big smile on your face!!!come here and see for yourself !i got the truck of my dreams!!!!!todd steve and hank are the men!!!!

Keith Blankenship - 2005 Chevrolet Silverado

I went to buy a truck and hank really helped out on picking one out and selecting the right one. He was very helpful and nice about everything and good to talk to. made sure I got the right truck for me

Jimmy Poindexter - 2008 Cheverolet Avalanche

This was with out a doubt one of the best car buying experience's that anyone could have asked for . Todd and Phil did an amazing job answering any questions we had with the vehicle which made the process that much easier ! which means a lot considering we drove 2 hours from Virginia ! come see them today im sure you will be satisfied just like our family ! thanks once again ! Jimmy Poindexter

David Carter - 2000 Cheverolet Cavalier

I have purchased 5 vehicles from Philip Burroughs since 2004. Phillip just bought a dealership of his own several weeks ago. I have just purchased a car for my daughter at Phillips' new used car dealership, and purchased this car from Todd Kingman. Todd was very professional and I can tell that this willnot be the last car that I purchase from him. Very Good Experience. Best of Luck to Philip and his new Team

Mike King - 2006 Chrysler 300

I just purchased a 2006 Chrysler 300 from Hank at the used car factory. He was very polite and knew a lot about the car he was selling. I was very happy with my experience at the used car factory I am going to send everyone that I know to see Hank at The Used Car Factory.

Zachary Karis - 2005 Dodge Ram

Hank is a very well mannered guy, that helped me out with a wonderful truck. He answered all my question I asked him and he hooked me up with a sweet deal..I advise anybody to come to the used car factor it is a wonderful place any they good trucks/cars for decent prices..

Susan Wonneman - 2006 Toyota Tacoma

I was looking for 4 door (crew cab) truck. Todd (the salesman) made a note of what I wanted. He called me and sent pictures of the truck. The truck had even more features than I had asked for, and yet the price was very competitive. Drove down on Saturday to test drive The truck was exactly what I wanted and Phillip (the manager) was able to work with me on the price/financing... He was able to beat the apr from my credit union!! I am very happy with my experience and especially with my Toyota truck. Very pleasant experience...no high pressure sales, just good quality vehicles that sell themselves. Thank you to everyone at the Used Car Factory!!!

Lori Mathews - 2011 Cheverolet Impala

Hank Robinson is a great salesman. At all times he was very friendly and eager to help. He is well mannered and not pushy and this is what my husband Jerry and I really enjoyed about dealing with him. I would recommend this dealership to anyone I know all the staff is very friendly and there to help.

Erich Bogie - 2007 GMC Yukon Denali

I recently purchased a GMC Yukon Denali and had Hank as a car salesman. He was very professional and was willing to help me out with anything I needed. I would recommend him and the used car factory to anybody. good experience with them.

Larry McCoy - 2008 Pontiac G8

Todd was my sales guy. he was right to the point. the sales manager helped in every way possible to get the deal I was looking for. would recommend anyone to stop by if you in the market for a good used vehicle

Cecil Jordan - 2001 Honda Odyssey

I arrived at the Used Car Factory just looking at mini vans. My past experiences at car dealerships have left me with my guard up. John Quillin came out with a smile and greeted me. He had his work cut out for him and was up to the task. John listened to me, took his time and was very patient. When I did decide on a Honda Odyssey. He made the process easy and even helped me find insurance. Do yourself a favor come to the Used Car Factory and ask for John Quillin.

Emily Cannon - 2006 Ford Explorer

Todd helped my husband and I find the perfect car for us. It was the first one we looked at and it was perfect! A small dealership but it was wonderful because they really care about the person. Thanks everyone! Emily

Billy Hill - 2010 Buick Enclave

I told John Quillin I was in the market for a GM SUV. One week later I received a phone call from John letting me know he had found the perfect vehicle. When I arrived to the Used Car Factory I saw a beautiful 2010 Buick Enclave with 66120 miles. It was detailed, reconditioned, and Md. state inspected. I drove it and knew it was the right one for me. My experience at the Used Car Factory was awesome. I will always deal with John Quillin and the Used Car Factory. Thank you to the entire staff.

Kevin Raines - 2009 Ford Escape

I recently purchased my suv , From the Used Car Factory and I would like to thank everyone there because they were very professional,helpful and treated me like family. John Quillin (salesman) really did an excellent job helping me with finding the right vehicle to fit my needs,he and the used car factory get's a five star rating from me. When you want nice service and a nice affordable car I suggest you go to THE USED CAR FACTORY! Thank you Mr. Burroughs and staff

Trudy Bainter - 2011 Mazda 3

I recently bought a car at the Used Car Factory. It was one of the least stressful car buying experiences I have had. My salesman, John Quillen, was friendly, helpful and very low pressure. They gave us more than expected on our trade-ins. I would shop there again.

Billie Jo Underwood - 2006 Ford Expediton

just got this expedition from THE USED CAR FACTORY in Mechanicsville last night it's the best place I have ever bought a vehicle it was so quick people were great Philip Burroughs . I wasn't being hassled by 100 people.It it was awesome if anybody is wanting to buy a car that would definitely be the place to go.

The Used Car Factory - 200 Quality Vehicles

At The Used Car Factory we are proud of the quality used cars we sell and our dedication to serve the needs of our customers. This is reflected in the amount of repeat business we receive. Whether this is your first purchase with us or one of many that you’ve had, you can count on our dedicated sales staff to make it the best buying experience possible.